Release: See What’s New in Refined for Jira Version 3.1

New capabilities on server and data center aim to improve the user experience on support sites.

Version 3.0 of Refined for Jira brought major improvements like support for Jira and Jira Core, and an improved theme editor. Our latest release adds even more capabilities, this time aimed at improving the user experience on Jira sites and making it easier to service customers across your organization.

SLAs on Refined for Jira v 3.1
SLAs on Refined for Jira v 3.1

Manage customer expectations with SLAs on requests

Now you can display Jira SLAs like ‘time to resolution’ or ‘time to first response’ on user requests. 

Here’s a guide to setting up SLAs in Jira. Get started displaying them for customers in Refined using these step-by-step instructions.

Default Requests (
Default Requests ("Report a Bug" in this case) on Refined for Jira v 3.1

Set Default Request Types to help users avoid dead ends in search

If a user’s search query doesn’t turn up results, now you can set a Default Request that directs them to a request type of your choosing — wherever they’re most likely to get the help they need.

Defaults appear when users:

  • encounter an empty search result
  • lack permission to view a page
  • end up on a “content not found” page if the content has been moved, for example

Learn more about setting defaults here.

Announcement Banners on Refined for Jira v 3.1
Announcement Banners on Refined for Jira v 3.1

Catch users’ attention with a fresh set of customizable announcement banners

Admins have three varieties of announcement banners to display to users top-of-page: warning, alert and info. Version 3.1 introduces a new, cleaner look for all three. 

Standard colors are red, pink and white, respectively, but you can customize them with CSS to match your site’s color profile. 

Learn how to configure announcement banners here.

Plus...

  • Users can view full-size images and videos in more places on your site—namely in an attachments on issues and requests.
  • Improved accessibility: We upped color contrasts and improved page structures to make content easier to interpret and navigate. And sites and portals are now also fully navigable with a keyboard. 

Upgrade to 3.1 via the Atlassian Marketplace.

Learn more on our Documentation site.