Refined for Jira Cloud and Data Center | Refined

Support never looked so good.

Build better help and support experiences with custom Refined for Jira sites.

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Powering sites at 4,000+ customers worldwide

Design custom help and support sites—code free

Not a coder? No problem. Refined makes it easy to build branded help and support sites with custom looks, layouts and navigation.

Theme your support sites

Easily apply your brand identity to Jira and Jira Service Management sites with custom colors, imagery, logos and more. 

Enhance the user experience

Customize your site’s structure, layout and navigation so it’s easy for users to get the support they need.

Build sites for everyone

Put Jira and Jira Service Management to work for external customers with professional-grade sites that confidently rep your brand.

Build sites for every team

Turn service desks and projects into as many sites as your organization needs.

Unlimited sites

Build infinite sites connected to a single Jira or JSM instance. Give each a custom URL.

Scale Jira

Bring Jira and Jira Service Management to your entire organization with sites for business teams like HR, legal, marketing and more.

Structure large deployments

Organize service desks and Jira projects into sites and home pages with intuitive menus and navigation. Use permissions to deliver personalized views for teams and users.

Help users help themselves

Customers have high expectations for service and support. Exceed them with intuitive sites that drive better support outcomes.

Add a Confluence knowledge base

Display Confluence, Jira and Jira Service Management content on one seamlessly integrated site. 

Highlight what matters

Build layouts that prod users toward the most important and most-accessed requests types, FAQs, service desks, and more.

Boost transparency

Keep internal and external customers in the loop on bug fixes, product requests, and new features with public issue trackers.

Professional-grade support sites

Apply custom, branded themes to Jira Service Management-based support sites to deliver the modern user experience users expect, whether they’re internal or external customers.

Better support through design

Highlight the critical issues and request types customers seek most. Enhanced search helps users find what they need faster—whether it’s in Jira, JSM or Confluence.

Personalization and permissions

Tailor permissions on sites, projects and project categories to show the right content to the right users.

Elevated IT support

Up the standard of service across your organization with easy-to-navigate sites that facilitate self-help and requests.


Service sites for non-technical teams

Help business teams using Jira Service Management deploy support-style solutions quickly and easily.


Issue Tracking

Keep external customers in the loop on your product plans and priorities, or boost transparency inside the org with trackers that display what teams have shipped, what they’re working on, and what’s in the queue.

Filter for your audience

Configure your issue tracker to display only relevant issue content, such as the issue type, assignee, and status. Filter issues according to label, component, project, status, or creator—or code your own criteria using JQL—so users see only what you want them to see, automatically.

Key Features

Drag-and-drop Site Builder

  • Drag-and-drop Confluence spaces into pages, and pages into sites.
  • Your structure inside the Site Builder maps to a global nav bar and drop-down menus top-of-site.
  • Easily add Jira and Jira Service Management projects to Confluence sites.

Admin Delegation

  • Make any licensed Confluence user a site admin in Refined.
  • Empower trusted users to manage sites on their own.
  • Keep your Confluence admin count in check by delegating in Refined.

Layout Editor

  • Create custom site homes and landing pages using a suite of navigation, content and search modules.
  • Arrange modules to a create a layout tailored to user needs.
  • Emphasizes the content that matters most using color, imagery, iconography, size, and placement.

Try Refined


  • Quick install from our secure global cloud.
  • Zero maintenance and real-time updates.
  • Ideal for fast-growing companies with existing cloud infrastructure.


  • Deployed on-premise.
  • Manage your own security.
  • Ideal for security conscious customers with on-premise hosting requirements.

Data Center

  • Deployed on-premise.
  • Manage your own security.
  • Scalable to a large user base; ideal for enterprises with sophisticated on-premise data infrastructure.