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October 1, 2025
8 min read
Integrating Confluence with Jira Service Desk: Turn ticket deflection into self-service
A basic Confluence-JSM link isn’t enough. Discover how thoughtful integration can cut tickets, boost satisfaction, and deliver seamless self-service support journeys.
September 10, 2025
6 min
Company Hub best practices: How to customize your Atlassian digital HQ
Learn how to customize Atlassian’s Company Hub in Confluence, improve navigation, and create a more engaging, user-friendly digital HQ for your teams.
August 12, 2025
8 min read
Designing a branded, user-friendly Jira Service Management support portal
In a world of instant answers and intuitive consumer apps, users need (and expect) support from businesses to be just as seamless. They want to help themselves on their time, on any device, and with minimal friction.
July 18, 2025
5 min read
Maximizing efficiency in your Jira Service Desk operations
Simon Wright
Jira Service Desk is powerful—but not always efficient. Learn how Refined helps teams build custom portals that scale across departments and user needs.
July 14, 2025
6 min read
Confluence Company Hub vs. Refined Sites: When to Stick With Built-In, When to Build It Out
Confluence Company Hub is a great first step. But as your needs grow, you may need more structure, personalization, and branding than the default can deliver.
July 11, 2025
6 min read
Why your external support site is failing (and how to fix it)
Help centers can sometimes miss the mark. Learn what can hold back a Jira Service Management support site and how Refined Sites can help you build a fast, structured, brand-aligned self-service experience.
June 26, 2025
10 min read
Optimizing Confluence and JSM: Your essential guide to better navigation, branding, and support
In this blog post, we'll show you practical strategies to turn your Confluence and Jira sites into organized, easy to navigate workspaces — so your teams can start collaborating better.
May 14, 2025
6 min read
Confluence for events: How to build a buzz-worthy hub
Learn how to use Confluence event planning strategies and design tips to build engaging internal event hubs – with actionable tips and a free downloadable template for Refined Sites for Confluence.
January 30, 2025
8 min read
What to do after migrating to Confluence Cloud
We outline the steps you’ll want to take after migrating to Cloud, in order to build a more engaging user experience.

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