Upgrade the JSM experience
Deliver better support with custom help centers for IT, HR, customer support, and more.
Tame even the largest support operations with help centers offering intuitive navigation, enhanced search, and engaging page layouts.
Display your choice of requests — plus links to self-help resources and ticket status info — in an appealing, user-friendly interface designed around core user needs.
Add a knowledge base from Confluence to build self help-enabled support sites that drive down the volume of requests.*
3000+
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5,000+
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Organize and share Confluence content on custom, branded sites
Publish your choice of content from Confluence on a site that sports your brand, engages users, and makes information easy to find.
Organize and share Confluence content on custom, branded sites
Publish your choice of content from Confluence on a site that sports your brand, engages users, and makes information easy to find.
Deliver help and support on custom, branded sites that anticipate customer needs
01 Make it easy to get help
Make sure users always have an easy pathway to the help they need by serving up your choice of request types in an intuitive, easy-to-navigate format — a website.
02 Build a portal that sports your brand
Build sites that sport your brand so customers have no doubt they’ve come to the right place for help. Design landing pages with your choice of colors, images, and more.
03 Provide personalized support
Not every user needs to see every request type. Display only relevant options to targeted user groups, and make it easy for users to check back on the status of their requests.
What will you build?
Upgrade the face of your IT service management operation with custom sites that map to your users’ needs.
Apply your brand’s look and feel to a polished, user-friendly portal fit for your customers, clients, partners, and more.
Create personalized HR service portals , or add HR service points to your intranet with a Confluence integration.
2,600+
Active installs
3.5/4
Rating on the Atlassian Marketplace
Easy to build, easier to manage
Use an intuitive page builder to design home and landing pages that engage users and highlight important information and links. Or, choose from a suite of pre-made, customizable templates.
Organize navigation into a drop-down menu with spaces, support portals, external links, and more. Group drop-downs into folders to bring order to large sites.
Apply your brand site-wide with a custom theme that matches your brand identity.
Apply permissions to sections of pages to personalize views for user groups and display only what’s relevant to visitors.
Limit access to entire sections of your site based on the needs of your various user groups.
Set your site to one of three access configurations: public (anyone), private (logged-in Atlassian users), or “support” (logged-in JSM customers).
Give users an easy way to track the status of their tickets in a personalized request-tracking module.
Embed JSM request type links on Confluence knowledge base articles with a Refined Sites for Confluence integration, so users can seek help directly from self-help docs without switching contexts.
Pick and choose which request types to show to your users. Combine with view permissions to de-clutter user options according to user needs.
Promote your next holiday party, webinar, summit, or whatever else is on the calendar with custom event pages.
Add documentation with Refined Sites for Confluence
Check out these sites built with Refined
See how our customers use Refined Sites for Jira Service Management in the real world.
Learn more about Refined Sites for Jira Service Management
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Frequently asked questions
About our company and products.
Refined gives you the power to turn Confluence and Jira Service Management into custom, user-friendly sites. For instance, you can build an intranet for employees, a documentation site for customers, and a portal for your partner network, all of which pull content from the same underlying Confluence and Jira Service Management instances.
Refined sites have a more intuitive look and feel than native Confluence and Jira Service Management. They are also fully customizable. Tailor the user experience with layouts and modules, permissions, fonts, themes, custom domains, and more.
Simply add spaces and projects from your Confluence and Jira Service Management instance, as well as outside links and Refined pages. Drag and drop these items into a hierarchy and organize them with menu folders. The structure you establish automatically maps to your site’s top navigation menu. Then add a theme, build your layouts, set permissions, and voilà.
Not at all! All Refined apps have built-in theme templates to help you get started. Simply tweak one of these to your liking, or create a theme from scratch using our Theme Editor.
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Try Refined free for 30 days
Cloud subscriptions are free for 10 users.
No payment details required to start your trial.