September 26, 2024
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8 min read
Upgrade the JSM experience
Deliver better support with custom help centers for IT, HR, customer support, and more.
Organize service delivery
Tame even the largest support operations with help centers offering intuitive navigation, enhanced search, and engaging page layouts.
Build for your customers
Display your choice of requests — plus links to self-help resources and ticket status info — in an appealing, user-friendly interface designed around core user needs.
Encourage self-help
Add a knowledge base from Confluence to build self help-enabled support sites that drive down the volume of requests.*
3000+
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5,000+
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2,000+
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Organize and share Confluence content on custom, branded sites
Publish your choice of content from Confluence on a site that sports your brand, engages users, and makes information easy to find.
Organize and share Confluence content on custom, branded sites
Publish your choice of content from Confluence on a site that sports your brand, engages users, and makes information easy to find.
Deliver help and support on custom, branded sites that anticipate customer needs
01 Make it easy to get help
Make sure users always have an easy pathway to the help they need by serving up your choice of request types in an intuitive, easy-to-navigate format — a website.
02 Build a portal that sports your brand
Build sites that sport your brand so customers have no doubt they’ve come to the right place for help. Design landing pages with your choice of colors, images, and more.
03 Provide personalized support
Not every user needs to see every request type. Display only relevant options to targeted user groups, and make it easy for users to check back on the status of their requests.
What will you build?
There’s no limit to the number of sites you can build or who or what you can build them for.
Upgraded IT Service Management
Upgrade the face of your IT service management operation with custom sites that map to your users’ needs.
Publish a customer-ready portal
Apply your brand’s look and feel to a polished, user-friendly portal fit for your customers, clients, partners, and more.
Human-centered HR service
Create personalized HR service portals , or add HR service points to your intranet with a Confluence integration.
2,600+
Active installs
3.5/4
Rating on the Atlassian Marketplace
Easy to build, easier to manage
Explore our tools designed to help you get the most from Confluence and Refined Sites.
Preview
Custom home and landing pages
Use an intuitive page builder to design home and landing pages that engage users and highlight important information and links. Or, choose from a suite of pre-made, customizable templates.
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Drop-down navigation menu
Organize navigation into a drop-down menu with spaces, support portals, external links, and more. Group drop-downs into folders to bring order to large sites.
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Custom themes
Apply your brand site-wide with a custom theme that matches your brand identity.
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View permissions
Apply permissions to sections of pages to personalize views for user groups and display only what’s relevant to visitors.
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Space & project permissions
Limit access to entire sections of your site based on the needs of your various user groups.
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Site access permissions
Set your site to one of three access configurations: public (anyone), private (logged-in Atlassian users), or “support” (logged-in JSM customers).
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My Requests module
Give users an easy way to track the status of their tickets in a personalized request-tracking module.
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Page-embedded requests
Embed JSM request type links on Confluence knowledge base articles with a Refined Sites for Confluence integration, so users can seek help directly from self-help docs without switching contexts.
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Requests Type module
Pick and choose which request types to show to your users. Combine with view permissions to de-clutter user options according to user needs.
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Events
Promote your next holiday party, webinar, summit, or whatever else is on the calendar with custom event pages.
Take a feature deep dive
Explore more
Add documentation with Refined Sites for Confluence
Check out these sites built with Refined
See how our customers use Refined Sites for Jira Service Management in the real world.
Learn more about Refined Sites for JSM
Don’t let these 3 design hurdles hold back your JSM help center
Simon Wright
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August 8, 2024
•
5 min read
4 Confluence and JSM landing page templates for easy navigation and killer UX
Simon Wright
Building a user-friendly Confluence or JSM site can seem daunting – we show you a handful of customizable templates to help your users find the info they need, plus tips for making those templates work best for your content.
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•
6 min read
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Frequently asked questions
About our company and products.
What can I do with Refined?
Refined gives you the power to turn Confluence and Jira Service Management into custom, user-friendly sites. For instance, you can build an intranet for employees, a documentation site for customers, and a portal for your partner network, all of which pull content from the same underlying Confluence and Jira Service Management instances.
Refined sites have a more intuitive look and feel than native Confluence and Jira Service Management. They are also fully customizable. Tailor the user experience with layouts and modules, permissions, fonts, themes, custom domains, and more.
How do I build a Refined site?
Simply add spaces and projects from your Confluence and Jira Service Management instance, as well as outside links and Refined pages. Drag and drop these items into a hierarchy and organize them with menu folders. The structure you establish automatically maps to your site’s top navigation menu. Then add a theme, build your layouts, set permissions, and voilà.
Do I have to be a designer to make my Refined site look good?
Not at all! All Refined apps have built-in theme templates to help you get started. Simply tweak one of these to your liking, or create a theme from scratch using our Theme Editor.
Don’t just take our word for it
See what others have to say
"Our work became more effective. And we know what each other are working on, so we're not responding to the same email, for example."
Renato Garcia, Systems & Data Analyst at the Canadian Red Cross
"That’s the nice thing — the documentation and support are all in one place instead of being in different places, and it’s very easy to navigate from one to the other."
Margaux Fiche, Customer Experience Manager at 55 Degrees
"The uptake spun out of control in a good way–people were chomping at the bit requesting a portal for their service desk."
Michael Cyr, IT Systems Engineer, Box
"Nobody else would allow us to upload our type of branding to the portal."
Michael Chance, Customer Success Manager, 6Connex
"As soon as people saw that they could click a link and check the status of their ticket—it was amazing."
Nik Fisher, Team Lead for Client Services, MacEwan University
*With Refined Sites for Confluence integration.
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