Context switching slows down users and support teams in JSM. Learn how it impacts focus, productivity, and satisfaction, and explore practical ways to reduce it.

In a world of instant answers and intuitive consumer apps, users need (and expect) support from businesses to be just as seamless. They want to help themselves on their time, on any device, and with minimal friction.

Help centers can sometimes miss the mark. Learn what can hold back a Jira Service Management support site and how Refined Sites can help you build a fast, structured, brand-aligned self-service experience.

In this blog post, we'll show you practical strategies to turn your Confluence and Jira sites into organized, easy to navigate workspaces — so your teams can start collaborating better.

We show you how to overcome three design challenges that could keep your Jira Service Management (JSM) support site from putting a smile on users' faces.

Now available in Refined for Jira Server/DC: a customer-facing language switcher with support for up to 25 languages.

For complex support operations — and even some simple ones — structure, organization and design could make all the difference.

Sites and Categories unlock new ways to deploy a custom support architectures with Jira Service Management. Here are a few common approaches using Refined.