A basic Confluence-JSM link isn’t enough. Discover how thoughtful integration can cut tickets, boost satisfaction, and deliver seamless self-service support journeys.

Jira Service Desk is powerful—but not always efficient. Learn how Refined helps teams build custom portals that scale across departments and user needs.

There are countless reasons why organizations migrate to Atlassian Cloud, whether it’s Server end-of-life, a push to reduce maintenance and overhead, or just the growing popularity of cloud solutions. 

Whether you’re managing an IT service desk, a customer support center, or a cross-team request portal like an HR service desk, using Jira Service Management is a no-brainer to receive, manage, and resolve requests. But it’s only the start of what you can do to deliver top-notch support.

Sites and Categories unlock new ways to deploy a custom support architectures with Jira Service Management. Here are a few common approaches using Refined.

Looking to up the design quotient on your Jira service desk? Here's how to do it with Refined Sites.