IT Service Desks
Deliver intuitive, personalized IT support across your organization with JSM and Refined.
IT Service Management
Publish intuitive support sites with JSM and Refined to deliver personalized IT support experiences across your organization.
Upgrade the face of your IT services with JSM and Refined
Customize each page’s design, content, navigation, and permissions without writing a single line of code.
Tailor sites to serve specific groups of customers by adding and displaying your choice of content.
Build help-enabled support sites that pre-empt requests by integrating Refined Sites for Confluence.
Build themed IT support sites in minutes
Effortlessly build a help site with better looks, UX, and navigation — and only the documentation, request types, and service desks users need.
Turn support-seekers into problem solvers
Give customers a seamless pathway to the help they need — whether it’s a request, a Confluence self-help article, or the status of their tickets.
Deliver the right support to the right people
Build as many help sites as you need from one Atlassian instance. Customize each to accommodate the needs of specific user groups — different teams, roles, regions, and more.
Skip ahead with ready-to-go templates
No time to build? No problem. Get your IT service desk up and running in minutes with templates designed by our site-building pros.
Explore an IT service desk
See how we created an IT service portal for Octo.
See intranets come to life with Refined and Confluence
Learn how to turn Confluence into a custom intranet with Refined. From content strategy to structure to theming, we show you how to build it from scratch.
Catworkx and Refined partner up to show you how to build a brilliant intranet. We’ll cover 10 steps, from getting started to mapping out your site structure to pushing it live.
Learn how to apply a custom theme to your Refined Sites for Confluence and/or Refined Sites for Jira Service Management sites.
Case Study: Klarna
We share learnings on how fast-growing FinTech Klarna uses Jira Service Management, Refined and a selection of Atlassian Marketplace apps.
IT service management sites in-depth
Gain deeper insight into ITSM sites and the power of personalization.
Try Refined free for 30 days
Cloud subscriptions are free for 10 users. No payment details required to start your trial.
Or explore more ways to use Refined
Build an intranet for employees, a documentation site for customers, and a portal for your partner network—all from the same instance. There’s no limit to the number of sites you can build or who or what you can build them for.
