Use Case

HR Service Desks

Invest in your people’s development and productivity with JSM-powered HR portals worthy of your brand.

Try it freeGet a demo
A Refined documentation site with a vivid branding.A native Confluence view.
Use Case

HR Service Management

Invest in your people’s development and productivity by transforming JSM into themed HR service portals worthy of your brand.

Get startedGet a demo
A Refined documentation site with a vivid branding.A native Confluence view.

Elevate the employee experience with JSM and Refined

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No web design experience? No problem

Customize your site's design, content, navigation, and permissions without writing a single line of code.

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Personalize support across the employee lifecycle

Tailor sites to serve specific stages of employment — onboarding, benefits enrollment, etc. — by displaying targeted content to select user groups.

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Drive down the volume of requests

Add a knowledge base from Confluence to support sites with Refined Sites for Confluence.

Put your people first with branded HR support sites

Service your people and manage your processes with a JSM service site, or an HR support-enabled Confluence intranet.

Make your people feel right at home

Customize the look and feel of sites using your brand’s logos, icons, images, and more.

Design with a drag-and-drop page builder

Watch your service portals come to life as you drag and drop UI modules and personalize each site around core user needs.

Add policy docs from Confluence

Vacation, leave, retirement, benefits — make critical policy docs easily accessible from your site by adding a Confluence knowledge base.

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Set your people up for success

Don't let employees get tangled up in a web of JSM requests, Confluence docs, and emails. Organize and personalize sites to cultivate learning, drive retention, and streamline support.

Segment users and personalize sites

Segment employees according to geography, seniority, role, team, or other factors, then use permissions to display only what’s relevant to each group.

Accelerate and manage onboarding for new hires

Highlight onboarding services and resources for new staff — learning materials, requests, instructions, and more — to help them hit the ground running.

Keep talent engaged and informed

Easily manage your site’s permissions, layouts, and content over time to keep employees engaged, productive, and in the know.

A visual showing request types on a landing page.
A visual showing view permissions on a module.

Help your people help themselves

People may be complex, but delivering support doesn’t have to be. Cut down on requests and emails with personalized service points, curated self-help resources, and effortless request tracking.

Simplify navigation and access

Make it easy for users to access spaces, support portals, external links, and more by organizing navigation into an intuitive drop-down menu.

Open service tickets without switching context

Embed JSM request type links on Confluence knowledge base articles so users can seek help directly from self-help docs without switching contexts.

Uphold transparency with status tracking

Give your people an easy way to track the status of their tickets with My Requests, a personalized request-tracking module.

A visual showing an embedded request type link.
A visual showing the My Requests module.

Skip ahead with ready-to-go templates

No time to build? No problem. Get your HR service desk up and running in minutes with our beautiful, designed-from-experience templates.

Try it free
A Refined HR service desk template with a simple branding.
A Refined HR service desk template with a university branding.
A Refined project template with a modern branding.
A Refined employee handbook template with a simple branding.
A Refined about us template with a corporate branding.
A Refined onboarding template with a vivid branding.
A Refined tean template with a vivid branding.
A Refined intranet template with a vivid branding.

Explore our HR help site

See how we created a HR support site for Octo.

Hop in
An HR service desk site built with Refined.

Case Study: Canadian Red Cross

How the Canadian Red Cross delivers tech and personnel support to 17,000 users.

Get the story
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HR support in-depth

Gain deeper insight into branded HRSM sites and the power of personalization.

Go to the blog
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November 17, 2023
Help your users create better requests with JSM Forms
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September 29, 2023
Your step-by-step guide to building a help & support site with Refined
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January 11, 2021
5 ways to structure your JSM support sites
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January 5, 2021
How to customize JSM help desks with Refined Sites

Try Refined free for 30 days

Cloud subscriptions are free for 10 users. No payment details required to start your trial.

Try it freeGet a demo

Explore more ways to use Refined

Build an intranet for employees, a documentation site for customers, and a portal for your partner network—all from the same instance. There’s no limit to the number of sites you can build or who or what you can build them for.

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IT Support
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Intranets
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Documentation Sites
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External Support
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Knowledge Bases
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