Use Case

Documentation

Publish Confluence documentation on an engaging, branded website — public or private.

Try it freeGet a demo
A native view in Confluence.A use case visual depicting a documentation site.
Use Case

Documentation

Publish Confluence documentation on an engaging, branded website — public or private.

Try it freeGet a demo
A native view in Confluence.A use case visual depicting a documentation site.

Deliver intuitive documentation with Confluence and Refined

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Public or private — your choice

Set your site to one of three access configurations — public, private, or support.

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Add JSM for seamless support

Add Jira Service Management (JSM) service desks to your documentation site with Refined Sites for JSM Cloud for all-in-one self-service and support.

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Publish docs to a custom URL

Give your docs site a custom domain that aligns with your brand and makes for easy access and recall.

Effective documentation, zero frustration

Build a product information hub that engages, not overwhelms. Refined documentation sites are as easy to design as they are to use.

Take your site from basic to brilliant

Theme your site with your brand’s iconography and fully customize the layout with modules that point customers toward the resources they need.

Preview your site as you build it

Watch the site come to life as you drag and drop UI modules and personalize the UX around core user needs.

Never write a line of code

Customize your site’s design, content, navigation, and permissions with a code-free page builder.

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A visual showing the Page Builder in Refined.

Empower users to master your product

Accelerate onboarding, boost feature adoption, and deliver updates with documentation that’s highly discoverable and easy to digest.

Display the docs your users need — and no more

Not every user needs to see every piece of documentation. Use permissions to narrow the scope of content and display only vital pieces of information to targeted user groups.

Eliminate dead ends in search

Promote search results for common questions and pain points so customers can find what they need and get on.

Serve up digestible content with Toolkit macros

Add Refined Toolkit macros to Confluence pages to organize content on pages with digestible step-by-step lists, eye-catching buttons, CTAs, and more.

A visual showing Promoted Search Results.
A visual showing two Refined macros.

Place support within reach

Seamlessly wed Confluence documentation and JSM-powered support by adding request type links and My Requests trackers to your site.

Deliver support right at the point of need

Embed JSM request type links directly inside Confluence articles so readers can seek help without switching contexts.

Eliminate unnecessary follow-ups

Give customers an easy way to track the status of their tickets with My Requests, a personalized request-tracking module.

Add easily accessible service points

Feature request type links prominently on home and landing pages, and build links to service portals into the drop-down menu nav under a Support or Contact Us button.

A visual showing the My Requests module in Refined.
A visual showing a top navigation on a Refined site.

Skip ahead with ready-to-go templates

No time to build? No problem. Get your documentation site up and running in minutes with templates designed by our site-building pros.

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A Refined documentation template with a simple branding.
A Refined documentation template with a vivid branding.
A Refined support template with a clean branding.
A Refined documentation template with a vivid branding.
A Refined documentation template with a vivid branding.
A Refined documentation template with a vivid branding.
A Refined project template with a modern branding.
A Refined about us template with a university branding.

Explore our documentation demo site

Explore the Alto docs site.

Hop in
A documentation site built with Refined.

Customer story: 55 Degrees

How 55 Degrees delivers documentation and support for 5 apps on one help site.

Get the story
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Documentation sites in-depth

Gain deeper insight into themed documentation sites and the power of personalization.

Go to the blog
March 20, 2025
•
12 min read
Your guide to delivering top-notch Confluence documentation
Learn how to structure, create, and maintain high-quality Confluence documentation with best practices and tips to keep your content organized, accessible, and collaborative.
September 25, 2024
•
7 min read
3 Confluence spinoff sites you can build today
Not every Refined site has to be permanent. Temporary, special-use sites are a great way to organize and convey targeted information.
July 13, 2022
•
3 min read
Could Refined sites be your ticket to a slimmer tech stack?
“Less is more” is rarely embraced when it comes to corporate tech stacks. Too often, businesses find themselves presiding over a sprawling ecosystem of apps and platforms, each aimed at addressing specific and disparate needs.

Try Refined free for 30 days

Cloud subscriptions are free for 10 users. No payment details required to start your trial.

Try it freeGet a demo

Or explore more ways to use Refined

Build an intranet for employees, a documentation site for customers, and a portal for your partner network—all from the same instance. There’s no limit to the number of sites you can build or who or what you can build them for.

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Intranets
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IT Support
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HR Service Desks
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External Support
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Knowledge Bases
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