How the Canadian Red Cross Delivers Tech and Personnel Support to 17,000 Users
The CRC helps thousands of families and distributes tens of millions of dollars in aid every year, but every broken laptop, vacation request and address change had to be handled one email at a time — until the CRC found Refined.
How MacEwan University’s Help Centre Serves Multiple Audiences Seamlessly
A strategic move to enhance digital operations paid dividends for MacEwan University during the pandemic, with the timely launch of its Help Centre. The ability to cater to a wide variety of site visitors, integrate with live chat, and boost transparency for support requests have made it a hit with users.