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Case Studies

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IT, HR support at Canadian Red Cross

How the Canadian Red Cross Delivers Tech and Personnel Support to 17,000 Users.

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MacEwan University's help center

A strategic move to enhance digital operations paid dividends for MacEwan University during the pandemic, with the timely launch of its help center.

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ITSM at Klarna

We share learnings on how fast-growing FinTech Klarna uses Jira Service Management, Refined and a selection of Atlassian Marketplace apps.

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Customer support at 55 Degrees

How 55 Degrees Delivers Documentation and Support for 5 Apps on One Help Site.

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An intranet at EOS Group

How EOS Group implemented a social intranet for 10,000 employees  in partnership with Atlassian Solution Partner Demicon.

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UConn's knowledge base

Learn how UConn uses one Refined KB site to streamline support ops for students, faculty, and staff.

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A customer success portal at 6Connex

Virtual-event platform 6Connex uses Refined, Confluence and Jira to improve documentation and deliver industry-beating support.

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Pricefx deepens knowledge-sharing with Refined

We explore how Pricefx built a Confluence knowledge base to successfully engage and support both of its distinct user groups.

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