May 18, 2022
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3 min read
Blog Category
JSM
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Are multiple Refined sites better than one? 6 questions to help you decide.
No two companies are the same, but the answers to these questions can help you decide on the best site structure for your organization.
March 23, 2022
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3 min read
Refined Sites: how to add a Confluence knowledge base to your Jira Service Management site
A simple step-by-step guide to beefing up your Jira Service Management support site with self-help content from Confluence.
June 28, 2021
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2 min read
Learn how to build multilingual help and support sites with Refined for JSM Server/DC
Now available in Refined for Jira Server/DC: a customer-facing language switcher with support for up to 25 languages.
January 28, 2021
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4 min read
When customization can make or break a Jira Service Management deployment
For complex support operations — and even some simple ones — structure, organization and design could make all the difference.
January 11, 2021
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4 min read
5 ways to structure your JSM support sites
Sites and Categories unlock new ways to deploy a custom support architectures with Jira Service Management. Here are a few common approaches using Refined.
January 7, 2021
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3 min read
How to add chat widgets from Intercom and Zendesk (and other platforms) to Refined sites
Integrating Zendesk and Intercom with Refined-based Confluence and Jira sites is a simple five-step process.
January 5, 2021
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4 min read
How to customize JSM help desks with Refined Sites
Looking to up the design quotient on your Jira service desk? Here's how to do it with Refined Sites.
December 21, 2020
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4 min read
5 tips for non-technical teams using Jira Service Management
Is Jira Service Management a good fit for non-technical teams? A resounding 'yes,' if you ask us. But you'll want to heed these tips during rollout.
November 13, 2020
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1 min read
Video: Learn to build Multiple Refined sites for Confluence & Jira Service Management
A step-by-step guide to building multiple Refined sites on a single Atlassian data center instance.
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